{"id":13272,"date":"2015-11-23T10:59:52","date_gmt":"2015-11-23T10:59:52","guid":{"rendered":"https:\/\/catalunyacasases.imbookingsecure.com\/?p=13272"},"modified":"2015-11-23T10:59:52","modified_gmt":"2015-11-23T10:59:52","slug":"com-gestionar-les-queixes-sobre-la-teva-casa-de-lloguer","status":"publish","type":"post","link":"https:\/\/www.catalunyacasas.com\/blog\/com-gestionar-les-queixes-sobre-la-teva-casa-de-lloguer\/","title":{"rendered":"Com gestionar les queixes sobre la teva casa de lloguer"},"content":{"rendered":"<p>Si decideixes llogar casa teva per a lloguer tur\u00edstic esperes preparar la casa, que la reservin i cobrar. Aquesta seria una situaci\u00f3 ideal, per\u00f2 la realitat moltes vegades \u00e9s diferent i resulta que alguns visitants no estan satisfets per algun motiu i en deixen const\u00e0ncia, especialment a les xarxes socials o llocs web de reserva. En altres ocasions les queixes son per alguna incid\u00e8ncia amb la casa que cal resoldre aviat. En aquests casos, podem tenir un problema si no sabem gestionar correctament aquestes situacions.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/es-catalunyacasas.kigobook.com\/wp-content\/uploads\/sites\/915\/2018\/10\/1_18.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-13274\" src=\"https:\/\/es-catalunyacasas.kigobook.com\/wp-content\/uploads\/sites\/915\/2018\/10\/1_18.jpg\" alt=\"1_18\" width=\"1933\" height=\"1289\" \/><\/a><\/p>\n<p>Una bona manera de solucionar els problemes quan es presenten es tenir sempre alg\u00fa disponible a prop de la casa de lloguer. Si no ho podem resoldre personalment, potser podem arribar a acords amb alg\u00fa altre perqu\u00e8 respongui en el temps m\u00e9s breu possible a les necessitats dels clients. D&#8217;aquesta manera, qualsevol incid\u00e8ncia es pot resoldre aviat. Els turistes valoren la rapidesa en la resposta a les seves demandes. Igualment, cal fer un seguiment del problema per assegurar que no hi ha m\u00e9s queixes. La bona gesti\u00f3 pot fer canviar una queixa en una valoraci\u00f3 positiva.<\/p>\n<p>El turistes s\u00f3n els nostres clients i com a tals, mereixen sempre una disculpa si les coses no han anat com s&#8217;esperaven. Una disculpa sincera rebaixa la tensi\u00f3 i obre les portes al di\u00e0leg per tal d&#8217;evitar que els clients prenguin accions precipitades basant-se nom\u00e9s amb la mala experi\u00e8ncia i no en la resoluci\u00f3 del problema. Per suposat, hi ha l\u00edmits raonables que no s&#8217;han de creuar i quan tenim ra\u00f3 o els visitants s&#8217;extralimiten en les seves demandes, cal posar-ho en evid\u00e8ncia i explicar amb arguments les responsabilitats de cada una de les parts.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/es-catalunyacasas.kigobook.com\/wp-content\/uploads\/sites\/915\/2018\/10\/sin-tiI\u0300\u0081tulo-352.jpg\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-13275\" src=\"https:\/\/es-catalunyacasas.kigobook.com\/wp-content\/uploads\/sites\/915\/2018\/10\/sin-tiI\u0300\u0081tulo-352.jpg\" alt=\"sin tiI\u0300\u0081tulo-352\" width=\"1620\" height=\"1080\" \/><\/a><\/p>\n<p>Les queixes per Internet tamb\u00e9 poden suposar una mala publicitat i moltes vegades son dif\u00edcils de gestionar quan els clients ja ha deixat la casa de lloguer. Per tant, la millor forma d&#8217;evitar-les \u00e9s la bona comunicaci\u00f3 abans de la sortida i assegurar-se de que l&#8217;estada de vacances a la casa de lloguer ha estat satisfact\u00f2ria. Aix\u00ed i tot, si no podem evitar una mala cr\u00edtica o queixa, cal contestar amb moderaci\u00f3 i sempre tractant de donar una explicaci\u00f3 raonada i \u00fatil per a futures reserves.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si decideixes llogar casa teva per a lloguer tur\u00edstic esperes preparar la casa, que la reservin i cobrar. Aquesta seria&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[628,640,669,670,671,672,673,644,684,674,658,675,693,676,659,680,690,682,692],"class_list":["post-13272","post","type-post","status-publish","format-standard","hentry","category-blog","tag-alquila-una-casa-en-espana","tag-alquiler-vacacional-en-barcelona","tag-alquiler-vacacional-en-espana","tag-alquiler-vacacional-en-la-cosa-dorada","tag-alquiler-vacacional-en-la-costa-brava","tag-alquiler-vacacional-en-la-costa-dorada","tag-casa-en-alquiler-en-barcelona","tag-habitacion-en-barcelona","tag-vacaciones-en-barcelona","tag-vacaciones-en-espana","tag-villa-con-piscina-en-barcelona","tag-villa-con-piscina-en-espana","tag-villa-con-piscina-privada-en-barcelona","tag-villa-con-piscina-privada-en-espana","tag-villa-en-alquiler-en-espana","tag-villa-en-espana","tag-villa-vacacional-en-barcelona","tag-villa-vacacional-en-espana","tag-villas-en-espana"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Com gestionar les queixes sobre la teva casa de lloguer - Catalonia Vacation Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.catalunyacasas.com\/blog\/com-gestionar-les-queixes-sobre-la-teva-casa-de-lloguer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Com gestionar les queixes sobre la teva casa de lloguer - Catalonia Vacation Blog\" \/>\n<meta property=\"og:description\" content=\"Si decideixes llogar casa teva per a lloguer tur\u00edstic esperes preparar la casa, que la reservin i cobrar. 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